No Customer Service from MTM Special Ops
In 2009 my wife bought me the $850.00 MTM Special Ops Titanium Black Warrior watch for my birthday while I was in Iraq.Within the first year the minute hand came loose.
I called MTM and they fixed it but I had to pay for the shipping. Then the screws in the wrist band began falling out and this time MTM tactical charged me for them plus shipping. They have continued to fall out and I just stopped replacing them. The last straw was a few months ago the minute hand fell off again.
However, this time MTM said that there is only a two year warranty on their watches and I would have to pay for the shipping and the repair costs which would not be known until they received my watch. For a watch that costs $850 I would expect them to provide much better service and to be honest for that price they should not be falling apart.
The company promotes their products on action movies like the Transformers but let me tell you as a real Army Ranger these watches would fall apart if put to the test.I tell all of my soldiers not to buy their products.
Monetary Loss: $850.